FAQ

The Answers You Need

WHAT ARE THE ELIGIBILITY CRITERIA OF SERVICE PROVIDERS?

The eligibility criteria are as follows:

  • Legitimate certificate

  • Relevant Experience

  • Review from customers

WHAT KIND OF SERVICES DO YOU PROVIDE?

We match people with various learning disabilities (and their caregivers) to a wide range of different services, including but not limited to: Therapy (both psychological and physical), transportation services, caregiving services, just to name a few. Any services that improve the lives of people with learning disabilities and their caregivers will most likely be listed on our platform.

WHO CAN LIST SERVICES ON YOUR PLATFORM?

We allow various providers on our platform, but all providers MUST abide by the following rules:

  1. Provide legitimate services that are not illegal in the country it is listed in.

  2. Provide accurate description and explanation of service provided in listing.

  3. Submit relevant documents and pass background KYC checks by AUthentic.

  4. Be professional and uphold high moral and ethical standards in servicing clients.

WILL ANYONE BE ABLE TO VIEW MY PROFILE AND KNOW MY (OR MY WARD’S) DIAGNOSIS?

No, your profile will not show your diagnosis, and service providers can only view basic information, like your username and orders, and relevant information (like your address) should you require services that are provided in your home.

HOW AND WHEN CAN I GIVE A RATING?

Both users and service providers can give ratings and reviews for each other. However this can only be done upon the service provider’s indication that the service has been completed, and the user acceptance of the end of the service. Users can give the rating and review directly on the listing page of the service, while service providers will leave their rating of the user using their account.